Customer Service

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Shoe Sizing

Shipping

Return Policy

Made to Order Shoes (MTO)

  

Shoe Sizing:

Hola Lili uses standard US shoe sizing. If you are half size, please order up unless noted in the product description.  Because fabric stretches, even more than leather, shoes may need a break in period, usually 3-4 wears.  The length should comfortable, but you may feel tightness around the toe or heel.  

Not sure on your size?  Please send us an email at info@holalili.com, and we will help you find what works best.

 

Shipping:

Shipping is free in the Philippines.  

 As of January 2020, we are directly shipping to the US using a traceable, International courier.  Please use the contact form to ask about shipping and duty cost.  

 

Return Policy:

We want you to love Hola Lili shoes as much as we do! We will accept returns and exchanges for unworn shoes/shoes in like new condition.*

Due to the uniqueness of handwoven textiles and hand cut patterns, expect variations from pictures on our website.  As part of shoe construction to ensure durability, some shoes take a few wearings to break in - both leather and fabric will stretch.

If the shoe does not fit, or your are not satisfied, please email us at info@holalili.com within 10 days of receipt of your shoe or 20 days from purchase, (if tracking is not available) whichever is longer.

We will arrange exchanging for a better fitting shoe, a color or style you prefer, or give you a full refund if the shoe is in like-new condition.*

*Walking around the house is okay, once you go outdoors, it isn't.

 

Made to Order (MTO):

For some styles we accept made to order shoes. This is a great option if your size is out of stock, or you have a special feet and want them to get special treatment.   MTO takes about 3 weeks.  After you order, we will contact you to get details and modifications and keep you posted on the process.  Not sure? Use the contact form and ask questions.

 

Hola Lili shoes - authentic ethnic handwoven fabrics on handmade women's shoes.

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