Customer Service

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Shoe Sizing

Shipping

Return Policy

  

Shoe Sizing:

Hola Lili uses standard US shoe sizing. If you are half size, please order up.  Because fabric stretches, even more than leather, shoes may need a break in period.  The length should comfortable, but you may feel tightness around the toe or heel.  

Not sure on your size?  Please send us an email at info@holalili.com, and we will help you find what works best.

 

Shipping:

Standard shipping in the US is free, everyday at Hola Lili, using the most price competitive, trackable shipping services.  

International shipping is available and the best price will be quoted at checkout.

 

Return Policy:

We want you to love Hola Lili shoes as much as we do! We will accept returns and exchanges for unworn shoes/shoes in like new condition.* Free return shipping within the US. 

Due to the uniqueness of handwoven textiles and hand cut patterns, expect variations from pictures on our website.  As part of shoe construction to ensure durability, some shoes take a few wearings to break in - both leather and fabric will stretch.

If the shoe does not fit, or your are not satisfied, please email us at info@holalili.com within 30 days of receipt of your shoe or 45 days from purchase, (if tracking is not available) whichever is longer.

We will arrange exchanging for a better fitting shoe, a color or style you prefer, or give you a full refund if the shoe is in like-new condition.*

*Walking around the house is okay, once you go outdoors, it isn't.

 

 

Hola Lili shoes - authentic ethnic handwoven fabrics on handmade women's shoes.

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